I am encountering problems installing Office 365 at my 32 bits Windows 7 laptop. During installation a pop up appears;
However the installation continues and the progress always stops at 87%.
What I did so far:
- Create new administrator account
- Firewall switched off
- Run sfc /scannow, no errors found
- Run Fix O15CTRRemove
- The previous version was Office 2010, so run uninstall Office 2010 with Fix it 50450
- There was only one file left:OneDriveSetup.exe.bak in the integration folder
- schtasks.exe /delete /tn "\Microsoft\Office\Office 15 Subscription Heartbeat", not found
- schtasks.exe /delete /tn "\Microsoft\Office\Office Automatic Update" not found
- schtasks.exe /delete /tn "\Microsoft\Office\Office Subscription Maintenance", not found
- Stop processes:
- integratedoffice.exe, not found
- appvshnotify.exe, not found
- firstrun.exe, not found
- setup*.exe, not found
- Delete service
- sc delete OfficeSvc, not found
- Delete the Microsoft Office 15 folder.
- Delete the ClickToRun folder.
- Delete the FFPackageLocker file, not found
- Delete the following registry subkeys:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office <Edition>15 - en-us, not found
- %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs and press Enter.
- Delete the Office 2013 folders, not found
- Uninstall the Microsoft Office Habanero local component and Habanero supplemental local component1.Start a command prompt as an administrator.
- following command: MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE}
- following command: MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE}
- following command: MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE}
All three give this message:
- Clean boot
- There is no printer spooler service to switch off
- Download page shows two equal installations at the same PC
- But the progress continues, until 87%.
What happens in this stage of installation?