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Installation of Office 365 stucks at 87%: "We couldn't install Office"

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I am encountering problems installing Office 365 at my 32 bits Windows 7 laptop. During installation a pop up appears;

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However the installation continues and the progress always stops at 87%.

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What I did so far:

  • Create new administrator account


  • Firewall switched off


  • Run sfc /scannow, no errors found


  • Run Fix O15CTRRemove

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  • The previous version was Office 2010, so run uninstall Office 2010 with Fix it 50450

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  • There was only one file left:OneDriveSetup.exe.bak in the integration folder


  • schtasks.exe /delete /tn "\Microsoft\Office\Office 15 Subscription Heartbeat", not found
  • schtasks.exe /delete /tn "\Microsoft\Office\Office Automatic Update" not found
  • schtasks.exe /delete /tn "\Microsoft\Office\Office Subscription Maintenance", not found


  • Stop processes:
  • integratedoffice.exe, not found
  • appvshnotify.exe, not found
  • firstrun.exe, not found
  • setup*.exe, not found


  • Delete service
  • sc delete OfficeSvc, not found


  • Delete the Microsoft Office 15 folder.


  • Delete the ClickToRun folder.


  • Delete the FFPackageLocker file, not found


  • Delete the following registry subkeys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office <Edition>15 - en-us, not found


  • %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs and press Enter.
  • Delete the Office 2013 folders, not found


  • Uninstall the Microsoft Office Habanero local component and Habanero supplemental local component1.Start a command prompt as an administrator.
  • following command: MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE}
  • following command: MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE}
  • following command: MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE}

All three give this message:

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  • Clean boot

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  • There is no printer spooler service to switch off


  • Download page shows two equal installations at the same PC

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  • But the progress continues, until 87%.

 What happens in this stage of installation?






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