Hi Angelia,
To clarify the situation, I’d like to confirm the following information:
1. What do you mean by saying “actually a new account on same computer” after you renewal your Office 365? Can you provide us with more detailed information?
2. Which Office 365 subscription do you use?
3. What does the “student version for free” refer to?
4. Do you mean the Office applications for the student version?
With more detailed information, we’ll understand the situation better.
Thanks,
Mills Fan