Speaking as an IT Project Manager, the stakeholder management skills of Microsoft leaves a lot to be desired.
"When we get round to it" simply is not good enough, as customers are waiting for upgrades from emails received as early as February. Constantly getting asked "when will we upgrade" as they watch their competitors design away with SharePoint 2013 is not particularly helpful.
Get it sorted Microsoft, this is seriously p*ssing me and no doubt a large proportion of the Office 365 community off.